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SHOPPING INSTRUCTIONS

  • Order Online

    ★Add the goods that you want to purchase to shopping bag→Go to Shopping Bag→Choose Payment Method→Fill in Recipient detail→Submit order

  • ATM Transfer

    ★TT: 國泰世華银行 松山分行
    户名：慧頡生物科技研發有限公司
    银行代码：013
    帐号：037-03-101-213-0
    (Completed ATM transfer and fax us the transfer receipt, will send out the product once we received the receipt)

  • Online Credit Card Payment

    1.Our website is count by New Taiwan Dollar, we are using Hua Nan Commercial Bank online credit card payment system, we have pass through the SSL certificate to protect your transaction is safe and secure.
    2.Please choose 「Online Credit Card payment」,after submit the form just follow the step to completed the payment.
    3.When turn to 「Online Credit Card payment」page please do not turn off the browser to avoid credit card payment failed.
    4.If key in the wrong credit card number or other reason cause 「Credit Card payment」failed, please place a new order.
    5.Ruoyin card entry errors or other causes "card failure", please re-purchase orders.

  • Phone Call Order

    ★Please call on business hour to order (Monday – Friday AM09:00~PM06:00), +886-2-2767-8177
    ★Our customer service will helped you to confirm shipping address and the actual date we send out the product.
    (Completed ATM transfer and fax us the transfer receipt, will send out the product once we received the receipt)

  • Shipping Fees Calcuation

    ★Single order above NTD2000 will get free shipping (only at Taiwan) ★Below NTD2000 will charge NTD100 shipping fee (only at Taiwan)

  • Transfer Account Number

    ★TT: 國泰世華银行 松山分行
    户名：慧頡生物科技研發有限公司
    银行代码：013
    帐号：037-03-101-213-0

  • Shipping Method

    ★In Taiwan below NTD3000 will charge NTD100 shipping fee/ above NTD3000 will get free shipping; if out of Taiwan, shipping fee will have different calculation depend on which country.
    ★if you are not satisfied with our product and wish to return please call +886-2-2767-8177
    •To protect your equity please check the product whether is good or not once you received it, if have any problem please let us know as soon as possible. If there is no respond within 7 days, returns will not be accepted.
    If the product leads to defect in delivery process, please directly reaction to the delivery staff, remember to take photo as evidence to protect your equity and immediately contact us.

  • Return instructions

    ★if you are not satisfied with our product and wish to return please call +886-2-2767-8177
    •To protect your equity please check the product whether is good or not once you received it, if have any problem please let us know as soon as possible. If there is no respond within 7 days, returns will not be accepted.
    If the product leads to defect in delivery process, please directly reaction to the delivery staff, remember to take photo as evidence to protect your equity and immediately contact us.